Displays dedication towards quality improvement and on-time delivery for self and team 4 Pursues opportunities with optimal risks that can lead to substantial benefits. Gathers and evaluates information to take decisions which will enhance the effectiveness of the department. Has a broad understanding of the financial / commercial factors and dynamics important to the business. 3 Takes efforts to gather market information from multiple sources. Functional Skills and Ability : Ability to gain new knowledge/ skill/ information, analyze the risks associated with the same and take timely decisions, as per the set processes and regulations, while constantly Meeting quality standards. Guides team members to build relations And ensure customer delight. Goes out of the way to deliver on time, the commitments made to the customers and consumers while striking a balance between their needs and organizational SOP-s. Stretches self and team to deliver customer delight 3 3,4 Analyzes the market trends, anticipates customer needs and adopts the best solutions that will exceed the customer Expectations while meeting organizational SOP-s. Adding value implies understanding the customer needs vis a vis the market, and being committed in delivering solutions that delight the customer and consumer and enhance the relationship without compromising on company SOP-s and values. Should be a Team player and should be able to work on different RCA, ability to manage MISs, Trends and presentations E Competencies (Please copy paste from Competency Dictionary) Competency For Proficiency Scale Proficiency Scale Description Customer and Consumer Focus : Customer and consumer Focus is about adding value to all customers, internal and external, through thought, action &.
To explore new processes basis past experiences which will help to create robust process flows. To have industry knowledge on medical handing processes. Daily coordination with channel / support team and TPA on BAU. Abroad medical management and HNI profile handling should have knowledge of these processes. Raising and tracking process level issues observed during BAU and to make the processes more effective. To perform/manage different processes in medical management along with effective tracking and delivery. Technical know-how, TPA co-ordination, medical field challenges daily to handle. Should have hands on experience in managing medical process i.e. Should have basic knowledge on Underwriting and New Business processes. Should belong from Insurance domain knowledge specially Medical Management. UW, New Business, Branches, Channels External Vendors (TPAs ) D Key Result Areas Geographic Area Covered Stakeholders Internal
Role Summary : B Organizational Relationships Reports to: Manager Supervises - Yes C Job Dimensions A Position Overview Position Title Assistant Manager Department New Business - Medical Management Team Level/ Band
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